《国际商务英语》课件：第2章BusinessTelephoning
1.ASuccessfulSalesCall(1)
Asuccessfulsalescallprocessactuallyembodiesalotofplanningandoverallagoodsenseofcommunicationbetweenthecompany’srepresentativeandtheprospectivecustomer.Theprocessrequiresthesalesrepresentativetounderstandthecustomer’sneedsanddesiresandaccordinglyprovidehimwithavailableoffers.